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Vertex tax exemption portal Q&A

Q: What browsers are supported?
A: At the moment only Microsoft Internet Explorer 10 or later are supported browsers.
Q: I received the following error? Session already invalidated / An error occurred when processing the request
A: If you have the ECP site open, please close your browser and try logging in again to ECP.newegg.com.
Q: My login attempt was not successful and I received the following error?
A: Please close your browser, wait for 5 minutes then try logging in again.
Q: I received the following error? An error occurred when you opened the form. Please contact Customer Service.
A: Please contact Newegg Customer Service by clicking on the following link. You will be provided with different contact options (Chat or Phone) to reach Customer Service.
Updated on February 13, 2019

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