Order verification #tools# Order verification (also known as address verification) is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. Our verification team will contact your
Editing an order #tools# Once an order is placed, it can no longer be edited. If you need to add, change or remove something, we recommend canceling the order and placing a new one. Important Information: If there is a mistake on your address or
Ordering an out-of-stock item #tools# We don't take orders for out-of-stock items. However, if you click the Auto-Notify button, we'll email you as soon as we get more inventory. It won't reserve the item or the price, but you'll have a better...
Pre-orders #tools# We occasionally allow pre-orders for an item before it gets released. Just look for the Pre-Order button where you normally see Add To Cart. • The item's release date will be listed on the item's page. • Pre-orders usually ship
No order confirmation #tools# If you're not sure if your order went through, wait 15 minutes, then check your Order History. It usually takes a few minutes for a new order to show up. You'll also get an email confirmation shortly after placing your
Order processing time #tools# In general, most orders take 1-2 business days to process before leaving the warehouse. Marketplace items may take 1-3 business days. Important Information: Once we ship your order, the delivery date is determined by...
Checking the status of an order #tools# Please click here to check the status of your order. We will also email you automatically when your order is charged and again when it ships. Important Information: In general, most orders take 1-2 business
You can cancel most orders before they ship by using the online order tracking tool or by logging in to your Newegg.ca account.
Un-canceling an order #tools# Canceling an order is permanent and cannot be undone. You would have to place a new order. Important Information: If you cancel an order after your payment method is charged, you will receive a refund within 3-5...
Purchase orders #tools# We do not take purchase orders. If you have a Newegg account, you will see a Purchase Order field during checkout, but it is only for your personal reference. Completing it will not change your order number in our system, nor