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Signature requirement #tools# We require a signature for Large Item Delivery and Pick Up orders. With UPS or Purolator, it is up to the driver if they need a signature or if they can safely leave a package at your door. Important Information:

PO Boxes #tools# To ship to a PO Box, select Ground shipping as your delivery method, and write the PO Box in the first line of your shipping address during checkout. Restrictions Orders must meet the following size requirements: • Maximum weight:

If your package is damaged, delayed or lost in transit, please contact Newegg Customer Service for assistance through any of the methods provided on our Contact Us page.

Large Item Delivery #tools# Large Item Delivery is the shipping method we use for large items, such as TVs and appliances. • The shipping carrier is Sameday Worldwide. • Delivery takes 3-7 business days. • Sameday Worldwide will call you

PuroPost is a shipping service provided by Purolator in partnership with Canada Post. Purolator picks up your package from our warehouse and tenders it to Canada Post for final delivery. offers a variety of shipping options to accommodate our customers' delivery requirements. Shipping rates and times will vary based on destination and shipment size. ships to Canada only. Orders may be fulfilled by our warehouses in Canada or the United States depending on availability.

Tracking a package #tools# We’ll email you a tracking number as soon as your order is packed and ready to ship. To track your package: click the link in the email, or track the included tracking number on the shipping carrier's website. #helpful#

If an item is missing from your order, please ensure all packages have been delivered and carefully inspected. For further assistance, please contact Newegg Customer Service through any of the methods provided on our Contact Us page.

Calculating the shipping cost #tools# To calculate the shipping for your order, please do the following: 1. Add everything you want to your shopping cart. 2. Update your Postal Code. 3. The available shipping methods and fees will be updated.