When you return an item, your refund may be subject to a restocking fee depending on the condition of the item, the reason for return and other stated guidelines.
When an item is returned; the time needed to inspect and process your return depends on the kind of item, and testing required.
Combo items can be returned for a replacement or a refund. The full amount will be refunded when combo items are returned. You also have the option to keep the combo item, and a discount will be subtracted from your refund.
Not eligible for return #tools# If you are unable to create a return using our website’s online return system, it may be due to one of the following reasons. Item is past the return period Your item is past the eligible return period. To check an
Returns for refund may be subject to a restocking fee. You can see here for more information.
To check the return policy for an item, go to the item's page, then click the Warranty & Returns tab.
If preferred, you can drop off your returning item(s)/package(s) at our returns warehouse.
Returns for items on Newegg.ca must be made to our Richmond Hill, Ontario warehouse. Please see this article for more information.
An item's return policy and warranty information can be found on the item page under the Warranty & Returns tab. The return policy and warranty begin from the date of invoice.
Return shipping is only covered by Newegg if the returning item is defective or unopened. Please contact us for items shipped under Large Item Delivery.