Order verification or address verification, is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge.
After an order has been created, the order cannot be edited. In some rare cases you may be allowed to edit the order if there is a mistake on your address or credit card, this will depend on your payment method.
Orders take 1-2 business days to process before leaving the warehouse, while Marketplace items may take 1-3 business days. Once your order has generated tracking information, you will be notified via email.
Please click here to check the status of your order. We will also email you automatically when your order is charged and again when it ships.
You can cancel most orders before they ship by using the online order tracking tool or by logging in to your Newegg.ca account.
Once you cancel an order, it cannot be undone and you will have to place a new order. Once voided, if your payment method was charged you will receive a refund within a specific amount of time.