Downloadable software

With downloadable software, in general, you will receive a download link, instructions, and a security code within 1-3 hours (up to 1-2 business days if your order requires additional verification to process).

• Licensing products can take 1-2 business days to process
• Download links do not expire.

How to download your item/receive your code

To download your item or receive the code, please go to the Digital Library found under the “Orders” section of your account.

1. For some softwares (like Norton), you will see a link to download the item
   • Per the example below, the software is available for PC and Mac so there are 2 links which allow you to download either version depending on which you need.
2. For game codes or softwares that only provide you the key, you can click on the “Send Product Key by Email” link to have the key be sent to you via email.
   • This link can be used to resend the key to yourself in case you misplaced the original email.
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3. Some game codes or softwares will provide you with a link download the product and provide the key. You will see a button to download the product and a “Send Product Key by Email” link which will send you the key via email.
   • The “Download Product” button will either take you to the site which will allow you to download your product or will provide you with instructions on how to use your key to download the item.
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