Newegg Knowledge Base

Help Topics

• Ordering

  • Checking the status of an order
  • Order processing time
  • Editing an order

• Returns (RMA)

  • Return policy
  • Returning an item
  • Checking the status of a return

• Products

  • Technical support and product advice
  • Product warranties
  • Product disclaimer

• Shipping

  • Important shipping information
  • Tracking a package
  • Report a shipping problem

• Pricing/Promos

  • Different price than advertised
  • Price matching
  • Newegg Premier membership

• Payment

  • Resolving a declined payment
  • Accepted payment methods
  • Redeeming a Newegg gift card

• Website

  • Newegg.ca website security
  • Shopping cart problems
  • Privacy policy

• Account

  • Problems logging in
  • Changing your email address
  • Changing your password

• Pick Up

  • Pick Up hours and locations
  • Pick Up timeframe
  • Paying for a Pick Up order

• Marketplace

  • Newegg Marketplace Guarantee
  • Returning a Marketplace item
  • Contacting a Marketplace seller