Help & Customer Service
How can we help?
Find an answer in seconds, track an order, or start a return — all without leaving the page.
One-tap actions
Get it done in one tap.
The actions shoppers need most, every day. No menus, no waiting.
Track packages
Live carrier updates and estimated delivery time.
Order status
View order details, status history, and invoices.
Start a return
Submit a return request and get a prepaid shipping label.
Cancel an order
Cancel before it ships — eligible orders cancel instantly.
Get product help
Message a Marketplace seller directly about your order.
My account
Update passwords, payment methods, and security settings.
Browse by topic.
Curated guides ranked by what other shoppers actually opened this week.
All account articles
Contact
1 articleMarketplace
2 articlesOrdering
9 articles- Newegg Subscription Program Terms & ConditionsTop
- How to place, track, and cancel an order
- Environmental Handling Fees (EHF)
- Order verification
Payment
4 articles- Canada Payment MethodsTop
- Gift card expiration date
- Net 30 Terms Account
- Newegg's GST registration number
Pricing/Promos
7 articlesProducts
12 articles- Downloadable softwareTop
- Gift Card Terms & Conditions
- LocalCover FAQ: Questions & Answers
- OEM and bare card/drive items
Returns (RMA)
5 articles- Returning a combo itemTop
- Finding an item's return policy
- Canada return policy
- Holiday Shopping Made Easy at Newegg: Promotions, Extended Returns & Helpful Programs
Shipping
5 articles- Canada Shipping PolicyTop
- Newegg Shipping Information
- Refusing delivery (return to sender)
- Tracking your package
Website
6 articlesContact support
Talk to our team.
Our specialists are here whenever you need help — no bots, no hold music, real people.
Chat with us
7 days a week
6:00 AM – 5:00 PM PST
Agents available now