- All orders require 1-2 Business Days for processing prior to shipping. Marketplace orders may take up to 3 business days.
- Newegg.ca does not process orders on weekends or holidays.
- While Newegg.ca and our shippers will make every effort to get your order to you within the allotted time, international customs processing may occasionally delay shipments.
- Original Shipping Fees are non-refundable. These fees are for the services provided by the carrier, and will not be refunded if the item is returned for any reason.
- Ground – Delivery within 2-7 Business Days.
- Ground is the only available service for PO BOX address.
- Express – Delivery within 2-5 Business Days.
Large Item Delivery and White Glove Delivery
- Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material. For more information, please visit the FAQs for Large Item Delivery and White Glove Delivery.
- Delivery within 3 to 7 business days for most items.
- Large Item Delivery is not available to YT, NT, NU and some unique locations, such as specific islands.
- An adult signature is required to certify acceptance of delivery.
- Orders must be placed by 3:30 p.m. (local time) Monday through Friday to be eligible for same day pick up. Orders placed after 3:30 p.m. will be available for pick up after 12 p.m. the following business day.
- A photo I.D., the original credit card used for the order, a physical copy of your “Order Pick Up Slip” and signature are required for package pick up.
- Orders not picked up within seven calendar days from receiving your “Ready to Pick Up” email will be restocked and refunded.
- Please see our FAQs for a list of pick-up locations and hours.
- We do not process orders on weekends or holidays.
Newegg Standard Shipping Service
- Items shipped by Newegg.
Newegg Marketplace Direct Delivery Service
- Items shipped directly by the Marketplace Seller.