• Checking the status of an order

    Orders take 1-2 business days to process, this includes Marketplace orders. You’ll receive tracking info via email. To track: 1....
  • Order processing time

    Orders take 1-2 business days to process before shipment, this includes Marketplace orders.
  • Editing an order

    Once an order is placed, it can no longer be edited. If you need to add, change or remove something,...
  • Order verification

    Order verification or address verification, is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge.
  • No order confirmation

    Once you place an order it usually takes a few minutes for a new order to show up. If you’re not sure if your order went through; wait 15 minutes, and then check your order history or your email for a confirmation.
  • Canceling an order

    If you need to cancel your order, please click here to find your order, then click the Cancel Order button. We’ll try...
  • Un-canceling an order

    Once you cancel an order, it cannot be undone and you will have to place a new order. Once voided, if your payment method was charged you will receive a refund within a specific amount of time.
  • Refund process

    Refunds will be issued back to the original payment method. The exact time frame may be different depending on your bank and payment method.
  • Pre-orders

    For items that have a pre-order option available, you will see a Pre-Order button where you normally see Add to Cart. On the item page you will find any available release dates.
  • Purchase orders

    We currently do not take purchase orders. If you have a Newegg account you can enter in a Purchase Order number during checkout, but this is only for your personal reference.