Ordering

  • Checking the status of an order

    Most orders take 1 business day to process before leaving the warehouse. Items from 3rd party (aka “Marketplace”) sellers may take 1-3...
  • Order processing time

    In general, most orders take 1 business day to process before leaving the warehouse. Marketplace items may take 1-3 business days. Once your order has generated tracking information, you will be notified via email.
  • Editing an order

    Once an order is placed, it can no longer be edited. If you need to add, change or remove something,...
  • Order verification

    Order verification or address verification, is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge.
  • No order confirmation

    Once you place an order it usually takes a few minutes for a new order to show up. If you’re not sure if your order went through; wait 15 minutes, and then check your order history or your email for a confirmation.
  • Canceling an order

    If you need to cancel your order, please click here to find your order, then click the Cancel Order button. We’ll try...
  • Un-canceling an order

    Once you cancel an order, it cannot be undone and you will have to place a new order. Once voided, if your payment method was charged you will receive a refund within a specific amount of time.
  • Refund process

    Refunds generally take 3-5 business days to process back to the original method of payment. A check Is mailed to the billing address on your account if the original payment method is no longer available.
  • Pre-orders

    For items that have a pre-order option available, you will see a Pre-Order button where you normally see Add to Cart. On the item page you will find any available release dates.
  • Purchase orders

    We currently do not take purchase orders. If you have a Newegg account you can enter in a Purchase Order number during checkout, but this is only for your personal reference.