• Canceling an order

    If you need to cancel your order, please click here to find your order, then click the Cancel Order button. We’ll try...
  • Un-canceling an order

    Once you cancel an order, it cannot be undone and you will have to place a new order. Once voided, if your payment method was charged you will receive a refund within a specific amount of time.
  • Refund process

    Refunds generally take 3-5 business days to process back to the original method of payment. A check Is mailed to the billing address on your account if the original payment method is no longer available.
  • Pre-orders

    For items that have a pre-order option available, you will see a Pre-Order button where you normally see Add to Cart. On the item page you will find any available release dates.
  • Purchase orders

    We currently do not take purchase orders. If you have a Newegg account you can enter in a Purchase Order number during checkout, but this is only for your personal reference.