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Returns (RMA)

  • Return address

    Returns for items on Newegg.ca must be made to our Richmond Hill, Ontario warehouse. Please see this article for more information.
  • Returning a combo item

    Combo items can be returned for a replacement or a refund. The full amount will be refunded when combo items are returned. You also have the option to keep the combo item, and a discount will be subtracted from your refund.
  • Returning a consumable item (ink, paper, etc.)

    In order to return a consumable item (printer ink, paper, blank CDs, etc.), the item must be unopened. You can contact our Newegg Customer Service center, and an agent will be glad to set up a return for your unopened item.
  • Bitpay refunds

    Refunds for purchases made via BitPay can be processed either directly to BitPay or as a Newegg Gift Card. All...
  • Dead pixel return policy

    We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display...
  • Extended Holiday Return Policy

    Shopping during the holidays can be stressful. That’s why we’re offering the Extended Holiday Return Policy and the Extended Holiday...
  • Open box returns

    For products labeled as “Open Box”, Newegg accepts all returns within the product’s eligible return period. This applies to all...