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Newegg Marketplace Guarantee (CAN)

With the Newegg Marketplace Guarantee covering purchases made from our third-party Marketplace Sellers, you can be confident you will receive the same level of customer service that you’ve come to expect from Newegg. With the Newegg Marketplace Guarantee, if you meet the requirements below, you may be eligible for reimbursement of the purchase price of any item you purchase from a Newegg Marketplace Seller.

The Marketplace Guarantee applies to the following situations:

  1. 1. You did not receive the item on the estimated arrival date.
  2. 2. Your order is received damaged, defective, or materially different from what was displayed on the Newegg.com website by that Seller, and you:
    1. Notified the Seller within 15 days of receiving the defective product, and
    2. The Seller did not respond within 2-days of your notice.
  3. 3. You returned an eligible item according to the return policy, including all parts in their original condition to the Seller and following the Seller’s applicable return policy and procedures.
  4. 4. The Seller did not refund the amount you paid for the item (net of any reasonable restocking charge imposed by the Seller and original shipping cost when appropriate).
    1. Please follow these steps if you wish to proceed with filing a claim:
      1. Login to your Newegg account.
      2. Go to your Order History.
      3. Locate the order you want to file a claim.
      4. Click on the Problem with order button.
      5. Select the claim reason.
      6. If there are multiple items, please check the box to let us know which item you want to file a claim.
      7. Provide claim details and click on Submit Claim button to submit the claim for review.

You could submit a Marketplace Guarantee Claim if the third-party seller failed to deliver the item 3-days past the maximum estimated delivery date or 30-days from the order date, whichever comes first. We at Newegg will do our best to approve or deny any request under the Newegg Marketplace Guarantee within 3 to 7 business days.

Note: Processing of claims may be shorter or longer depending on the complexity of the claim, and the volume of claims received.
Updated on March 29, 2022

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