If you have any shipping problems with your package this article contains helpful information. Some examples of problems are:
- was not delivered on time
- shows “delivered” when you track it, but you have not received it
- was damaged in shipping
Shipping time does not start counting until after your order ships out. All orders take 1-2 business days to process before shipping out. Items are shipped via business days which does not include weekends in the shipping time frame.
How to report a shipping problem
You can issue a shipping claim through your account history or by tracking your order here. To issue a shipping claim, click on the “Lost/Damaged” button on your order as shown below which will allow you to fill out a form to file a shipping claim with us.
Once the claim form has been submitted, You will get an update in 1-4 hours via email with more information about your claim.
Shipping claim process
Currently, the total processing time of a claim can be 3 – 5 business days for damage or tampering or missing item and 7 – 10 business days for a lost shipment. Click here for more info on our shipping claim process.
Time frame to submit a Shipping claim
If you do not see the button or need assistance with issuing a claim, please make sure to contact us within the time frames listed below depending on the date of delivery/last expected date of delivery.
|Shipping method||Contact us within|
|Standard Shipping||15 days|
|Express Shipping||15 days|
|Large Item Delivery||2 business days|
Order shipped from a Marketplace seller
For orders placed through a Newegg Marketplace seller, please see here for information on our Marketplace Guarantee.