Once a shipping claim is reported it will go through the following process.
- The total processing time of a shipping claim from Step 1 to Step 3 can be 2 – 5 business days. See below for more info.
Step 1: Report a shipping problem
You can issue a shipping claim through your account history or by tracking your order here. To issue a shipping claim, click on the "Delivery Issues" button on your order as shown below which will allow you to fill out a form to file a shipping claim with us.
Once the claim form has been submitted, You will get an update in 1-4 hours via email with more information about your claim.
Step 2: Claim Review
Once your claim has been submitted it will go through the review process and at each stage, you will be notified via email.
You can also log in to your account and check the status of your claim under Return Status / History:
Step 3: Claim Resolution
If Approved
A final resolution will be arranged such as a refund or replacement.
A final resolution will be arranged such as a refund or replacement.
or
If Denied
Your claim has been declined and at that point no further resolution will be taken.