Newegg Knowledge Base

Newegg Knowledge Base

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Locate Invoice
View order details or locate an invoice
Track An Order
To track where your package is and get estimated delivery date
Return An Item
Return an item
Check Return Status
Check return status
Find Rebates
Find rebates

Help Topics

  • Contact

    • Call Customer Service
    • Contacting a Marketplace seller
    • Contacting the manufacturer
  • Ordering

    • Checking the status of an order
    • Order processing time
    • Editing an order
  • Returns (RMA)

    • Canada return policy
    • Returning an item
    • Checking the status of a return
  • Products

    • Technical support and product advice
    • Product warranties
    • Product disclaimer
  • Shipping

    • Canada Shipping Policy
    • Tracking a package
    • Reporting a delivery issue
  • Pricing/Promos

    • Different price than advertised
    • Price matching
    • Using a promo code
  • Payment

    • Resolving a declined payment
    • Canada Payment Methods
    • Gift card expiration date
  • Website

    • Newegg.ca website security
    • Shopping cart problems
    • Privacy Policy
  • Account

    • Report Suspicious Activity
    • Problems logging in
    • Changing your email address
  • Marketplace

    • Returning a Marketplace item
    • Contacting a Marketplace seller
    • Marketplace order processing time

Most Popular Topics

  • Using Bitpay on Newegg
  • Item specifications
  • Order Status & History
  • Checking the order status on the Newegg app
  • Free shipping
  • Signature requirement
  • Calculating the shipping cost
  • Item is missing from your order
  • Refusing delivery (return to sender)
  • Cross shipping
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