Returns are subject to restocking fees of 15% – 30% of the purchase price. Newegg may assess the restocking fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Newegg reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
- Newegg does NOT charge for restocking fees for returns of defective products, products damaged during the original shipment, or if you received the wrong item, the item did not match what was shown on the Site, provided the item is within its return policy period.
- In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Newegg will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
Note: Refunds will normally go to the original form of payment, however this excludes items purchased as gifts which are refunded as Newegg Store Credit only and items purchased using cryptocurrency which are refunded in the form of a Newegg Gift Card. Read more about Bitcoin purchases here.