Most Newegg items can be returned for a refund or replacement directly from your Account Dashboard. What would you like to do?
Newegg Return Policy
Return windows, conditions, and what’s eligible.
Start a return
Refund or replace an item from a Newegg order.
Package & ship it back
How to pack, label, and drop off your return.
Check return status
Track an active return or shipping claim.
Edit or cancel a return
Change or cancel an existing return request.
Start a Return
1. Sign in and open Order History.
Go to your Order History and locate the order you’d like to return. Guest? Use Find Your Order.
2. Choose Refund or Replace.
Click Refund or Replace to the right of the order number. Refund eligibility may vary by product.
3. Select the item and return reason.
Pick the item, choose a return reason from the dropdown, and add details in the notes field.
4. Submit your return.
Click Submit Return. You’ll see next steps to prepare your package and print a label, if one is provided or purchased.
Note: Newegg does not exchange items for a different model. Replacements are for the exact same item. For something different, return for a refund (if eligible) and place a new order. If you need multiple shipping labels, create a separate return for each product.
Cross-shipping: We don’t offer cross-shipping — your return must be received and inspected before a replacement ships. If you need a replacement sooner, return the item for a refund (if eligible) and place a new order.
Marketplace items
Marketplace items are sold by third-party sellers and covered by each seller’s return policy. Start a Marketplace return from your Order History the same way — the seller will review and respond directly. See How to return a Marketplace item for details.
⚠ Item not eligible for return?
If you can’t create a return through our online system, it’s usually for one of these reasons:
• Past the return period — check the Warranty & Returns section on the item’s product page. If it’s outside the window, you may still have a manufacturer warranty — contact the manufacturer for repair or replacement.
• Non-refundable or non-replaceable — some products, such as consumables (retail or downloadable software, etc.), can’t be returned once used. See the Overall Return Guidelines for details.
• Something else — if the item is within its return policy and time frame but you still can’t start a return, contact us for help.
Package & Ship Your Return
Returned items should be in their original retail box with all accessories and packaging (Styrofoam, inner boxes, fasteners, etc.). Open Box and Recertified products without a retail box can use the packaging they shipped in.
1. Pack the item securely.
Place the item in a shipping box with the original protective material.
2. Seal the box and attach the label.
Tape securely and affix the return label outside. Remove or cover any old shipping labels.
3. Drop off the package.
Bring it to the carrier indicated on your return label.
Open the RMA label email, tap Return Label & QR Code, and a UPS store can scan it and print the label for you.
TVs, major appliances, and other “Large Item Shipping” items need a carrier pickup. Contact Customer Service to arrange one.
Remove any account passwords before shipping so our team can access the system for testing and inspection.
Once you have your RMA number, address returns to: Newegg Returns, ATTN: RMA# [your RMA number], 55 East Beaver Creek Road, Richmond Hill, Ontario, L4B 1E8. Most returns use a prepaid label, so you won’t need this. Marketplace items must be returned directly to the seller, not to Newegg.
Check the Status of Your Return
Once we receive your return, it’s typically processed within 2 business days. We’ll email you when we receive your return and again when it’s processed. Special cases (damaged or lost packages) may take longer — you’ll be emailed an updated timeline.
Heads up: Due to higher return volume, returns may currently take 3–5 business days to process.
1. Account customers: open your Return History to see active and completed returns.
2. Guest customers: use Find Your Order, then open the Returns tab to check status.
⚠ Why a return might be rejected
A return can be denied if the item arrives at our facility in one of the following conditions:
• Doesn’t match the reported reason — e.g., a return filed as “dead on arrival” that powers on and works normally on inspection.
• Missing or altered identification — serial number, UPC code, model/part number, or warranty label is missing, damaged, or unreadable.
• Missing original packaging or accessories — retail box, manuals, cables, or any items originally included must be returned.
• Physical damage — if your item arrived damaged, that’s a shipping issue, not a return. Report it through your order’s Delivery Issues option instead.
• Mail-in rebate submitted — items with a submitted rebate can’t be returned.
• Tampered with or modified — products that appear customized or altered.
• Writing on the original box — never write or mark on the retail packaging. Apply your shipping label to the outer carton, not the product box.
If you reported a shipping issue
Lost, damaged, or wrong-item claims go through a short review. Total processing time is typically 2 to 5 business days, with email updates at each stage. You can file a claim from your account history or by tracking your order.
• Step 1 — Report: Click Delivery Issues on your order and fill out the claim form. You’ll get an email update within 1–4 hours.
• Step 2 — Review: Our team reviews the claim and emails you at each stage. You can also check progress under Return Status / History.
• Step 3 — Resolution: Approved claims get a refund or replacement. Denied claims include an email explaining the decision.
Edit or Cancel a Return
There’s no edit option for an active return — instead, cancel it and create a new one with the updated details.
Cancel a return (signed in)
1. Open Return Status/History.
Sign in to your account and open Return Status/History from your dashboard.
2. Cancel the return.
Find the return in your list and click Cancel Return. It will be canceled right away.
Cancel a return (guest order)
1. Look up your guest order.
Open the guest order lookup, enter your email, then the 6-digit security code sent to that email.
2. Open the Returns tab and cancel.
Click Returns, find the return number, and click Cancel Return. You’ll get a confirmation.
Edit a return
Cancel the current return using the steps above, then start a new one from Order History with the updated details. Need help? Customer Service can assist.
Refunds
Refunds are made to the same payment method that you used on your order.
• After an order is canceled or a return is processed, refunds will be issued back to your original payment method.
• The exact time frame may be different depending on your bank and payment method.
Different terms may apply to refunds involving Gift Cards or Promotions. For more information, please visit the Promotions Policy and Gift Card Terms & Conditions.
Important: If the original payment method is no longer available (for example, if your credit card is canceled or expired), we will mail a check to the billing address listed on your account.