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List of policies incorporated into Terms and Conditions

The following policies are incorporated into the Canada Terms and Conditions:

  1. Canada Payment Methods;
  2. Canada Shipping Policy;
  3. Newegg Marketplace Guarantee;
  4. Newegg Price Match Guarantee;
  5. Newegg Subscription Program;
  6. Terms and Conditions for Newegg Gift Cards, Newegg Promotional Credits, and Newegg Customer Care Credits; and
  7. Newegg Promotion Policy.

Canada Payment Methods

This policy only applies to purchases within Canada. For Quebec consumers, a French version of this policy is available at link . Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

For purchases of products or services on the Newegg.ca website (the “Site) as “Sold and Shipped by Newegg”, Newegg may accept any of the following payment methods:

  • Apple Pay
  • BitPay
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Newegg Gift Card
  • MasterPass

Payment restrictions

Some payment options are not available for certain types of purchases. To determine what, if any, restrictions apply to a particular payment option, please review the information below.

Apple Pay

Newegg does not accept Apple Pay for the following types of purchases:

  • Orders to addresses with special symbols or characters
  • Subscription orders (accepted on mobile app)
  • Digital items

BitPay

Newegg does not accept BitPay for the following types of purchases:

  • Newegg Gift Cards (digital)
  • Marketplace items
  • Subscription orders
  • Pre-orders

MasterPass

Newegg does not accept MasterPass for the following types of purchases:

  • Newegg Gift Cards (digital)
  • Subscription orders
  • Pre-orders
  • Backorders

Newegg Gift Card

Newegg does not accept Newegg Gift Cards for the following types of purchases:

  • Newegg Gift Cards, whether in the form of a virtual e-card or an actual physical gift card
  • Third-party gift cards, whether in the form of a virtual e-card or an actual physical gift card
  • Subscription orders

PayPal

Newegg does not accept PayPal for the following types of purchases:

  • Subscription orders
  • Pre-orders
  • Backorders

Canada Shipping Policy

This Shipping Policy only applies to products or services that are listed on the Newegg.ca website (the “Site”) as “Sold and Shipped by Newegg” that will be shipped within Canada. For Quebec consumers, a French version of this policy is available at link . Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Newegg’s Marketplace platform and not “Sold and Shipped by Newegg” (“Marketplace Item”), the Marketplace Item is shipped directly by the Marketplace seller. Check the Newegg Marketplace seller’s policy for the shipping policy of the individual Marketplace seller. In the event of a conflict between Newegg’s shipping policies and those on a Marketplace Seller’s Policy Page, the Seller’s Policy Page shipping polices shall apply to your orders from that Marketplace Seller. Please note that the processing time, excluding shipping, for Marketplace Items is 1-3 business days.

General Shipping Terms

These are Newegg’s General Shipping Terms that apply to all shipping options.

  • Delivery times are measured in business days.
  • All orders are subject to a processing time of 1-2 business days prior to shipping.
  • The estimated arrival date is not a guarantee of when the package will be delivered.
  • We do not process orders on weekends or Canadian holidays.
  • While Newegg and our shippers will make every effort to get your order to you within the allotted time, international customs processing may occasionally delay shipments.
  • We do not deliver to PO boxes.

Signature Requirement

Signature requirements are based on the shipping method. We cannot add or remove the requirement for any order. We require a signature upon delivery for the following order types:

  • Large Item Delivery
  • Pickup orders
  • For items shipped via UPS or Purolator, it is up to the driver to determine whether or not they can safely leave a package at the door or if a signature is necessary.

Shipping Options

Standard Shipping

  • Delivery within 2-7 business days.

Express Shipping

  • Delivery within 1-2 business days.

International Shipping

If a shipping method is labeled “International” in your shopping cart, it means your item will ship from a U.S. warehouse; import fees, if any, will be included in the shipping and handling charges.

 Standard International Shipping

  • Delivery within 3-9 business days.

Express International Shipping

  • Delivery within 2-4 business days.

Large Item Delivery and White Glove Delivery

  • Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material. For more information, please visit the FAQs for Large Item Delivery and White Glove Delivery.
  • The shipping carrier is Sameday Worldwide. Deliveries will be scheduled by the carrier prior to delivery.
  • Delivery within 3 to 7 business days for most items, delivery within 7 to 12 business days for Major Appliances. Rural locations may require up to 15 business days for delivery.
  • Large item delivery is not available to YT, NT, NU and some unique locations such as specific islands.
  • An adult signature is required to certify acceptance of delivery.
  • For Front Door Delivery, the driver will bring the item to your front door and will not unpack the item.
  • For White Glove Delivery, the driver will bring the item into the room of your choice, unpack the item and dispose of any packaging you do not want (this is not always recommended, in case you need to return the item).

Newegg Standard Shipping Service

  • Items shipped by Newegg.

Newegg Digital Download Delivery Service

  • With downloadable software, you don’t need to wait for shipping. In general, you will receive a download link and security code within 1-3 hours (up to 1 business day if your order requires additional verification to process).
  • For instructions on how to download your item or receive your code click here.

Shipping Charges

Your total cost for the purchase of any product will include the shipping and handling charges shown on your Newegg invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Newegg.

For standard residential shipping, your shipping and handling fees may include an additional $1.00 CAD customs brokerage fee, which may be subject to Canadian tax.

Many products are sold in and coming from the United States, not Canada. You own title to the product from the point of purchase, so the carrier is acting as agent of the purchaser, not the seller.

Newegg will advise you of estimated shipping dates, but Newegg will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, provincial, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Cross-Ship

Newegg does not cross-ship products under any circumstances.

Risk of Loss and passing of Title

Newegg will arrange for shipment of ordered product(s) to the Customer, Free Carrier (F.C.A.) meaning risk of loss passes to the Customer upon delivery to the carrier. Title to the product(s) – excluding software – will also pass to you upon delivery to the carrier. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. You agree to be bound by any software license agreement once the seal on the package is broken.

Delivery Estimates

Please note that unless otherwise stated on the Site, delivery estimates are only estimates and are not guaranteed delivery times, should not be relied upon as such and do not form part of the contract between Newegg and you.

Non-Delivery

Newegg shall have no responsibility or liability for any claim of non-delivery of shipment in any of the following instances: (i) delivery to a hub pickup location where Newegg has proof of delivery to such hub pickup location; (ii) delivery to a freight forwarder where Newegg has proof of delivery to such freight forwarder; (iii) an invalid or incorrect address was supplied to Newegg during order checkout; or (iv) any other instance where Newegg has proof of delivery to the address provided during order checkout and such shipment is redirected by you (or your agent/representative) subsequent to delivery.

Newegg Marketplace Guarantee

For Quebec consumers, a French version of this policy is available at link . Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

When you purchase an item from a Newegg Marketplace seller through the Newegg.ca website (the “Site”) we want you to be confident that you will receive the type of customer service you’ve come to expect from Newegg. With that in mind, we offer the Newegg Marketplace Guarantee for purchases made from Newegg Marketplace sellers. With the Newegg Marketplace Guarantee, if you meet the requirements below, you may be eligible for reimbursement of the purchase price for most items you purchase from a Newegg Marketplace seller.

To be eligible for the Newegg Marketplace Guarantee, you must meet all of the following requirements:

  1. You purchased an item from a Newegg Marketplace seller through the Site;
  2. That item (a) was never received by you or (b) was received by you but is damaged, defective or materially different from what was displayed on the Site by that seller;
  3. If the item was damaged, you notified the seller within 15 days after you received the item;
  4. If the item was defective or materially different, you notified the seller within the applicable return timeframe;
  5. You returned that item, including all component parts, in its original condition, and in accordance with the applicable return policy and procedures to the seller;
  6. The seller did not refund that amount you paid for the item (net of any restocking charge imposed by the seller); and
  7. Please follow these steps if you wish to proceed to filling a claim:
    1. Login to your Newegg account.
    2. Go to your Order History.
    3. Locate the order you want to file a claim.
    4. Click on the Problem with order button.
    5. Select the claim reason.
    6. If there are multiple items, please check the box to let us know which item you want to file a claim.
    7. Provide claim details and click on Submit Claim button to submit the claim for review.

You can submit a Marketplace Guarantee Claim if the third-party seller failed to deliver the item by 3 days past the maximum estimated delivery date or 30 days from the order date, whichever comes first. We at Newegg will do our best to approve or deny any request under the Newegg Marketplace Guarantee within 3 to 7 business days. Processing of claims may be shorter or longer depending on the complexity of the claim and the volume of claims received.

Newegg Price Match Guarantee

For Quebec consumers, a French version of this policy is available at link . Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

Shop with Confidence

We want to make sure that your shopping experience at Newegg is truly worry-free. That’s why we’re offering you our Price Match Guarantee for select items. Look for the Price Match Guarantee badge on the product pages on the Newegg.ca website (the “Site”), designating eligibility. So go ahead, tell your friends and family to start shopping today!

Where Can I Find Price Match Guaranteed Products?

Look for the Price Match Guarantee badge on various product pages throughout the Site or once a product category is chosen, perform a “Power Search” by selecting the “Price Match Guarantee” checkbox within the “Useful Links” filter.

How Does Price Match Guarantee Work?

  • Purchase an eligible item with a Price Match Guarantee badge on the product page
    at any time.
  • Find a lower advertised price by Newegg or a major retailer*, with the same brand and model number Let us know within 14 calendar days after the date of your purchase.
  • To request a Price Match, submit a Claim Form.

Newegg will match the price subject to verification and the terms below. The cost difference will be credited to you in the form of a Newegg Customer Care card which is good for use on the Site for one(1) year from date of issue. Newegg reserves the right to modify or discontinue the Price Match Guarantee at any time without notice but will honor any eligible price matching requests for an item purchased from Newegg prior to the date the Price Match Guarantee is discontinued.

Price Match Guarantee Terms & Exclusions

  • This offer applies only to the advertised online price of identical items offered for sale by Newegg and major retailers*.
  • For purposes of comparing prices, the price (“Price”) is the total advertised price of the item including shipping costs, but Price shall not include discounts from a “Loyalty” or “Membership” program, and Price shall not include shipping discounts from a membership program such as Amazon Prime.
  • Price Match of a Newegg item shall not include sales tax, if any.
  • Newegg’s and major retailer’s Price must be advertised at the time the price match is requested.
  • The Price Match Guarantee only applies to purchases within Canada.
  • The Price Match Guarantee does not apply to:
    • Auction site prices.
    • Items not displaying the Price Match Guarantee badge at the time of your purchase.
    • Newegg’s or a major retailer’s item offered (a) for free or with rebate or coupon or promotional gift card/promotional credit, (b) as part of a bundled offer or financing offer, (c) as a clearance/closeout sale, or (d) for sale for less than 6 hours in a day.
    • Newegg’s or a major retailer’s item which is out of stock/not available for immediate shipment or which is offered in limited quantities.
    • A major retailer’s item that is advertised below Newegg’s actual cost.
    • Newegg’s or a major retailer’s item which is offered as open box or refurbished.
    • Add-on services such as extended warranty or installation.
    • Any item offered by Newegg or a major retailer which is subject to MAP pricing.
    • Newegg’s or a major retailer’s advertised Price which is the result of a typographical error.
  • Limitations: Only one Price Match per customer; only one Price Match per item.
  • Not valid on exclusive, major-holiday sales event prices offered by Newegg or other retailers, including, but not limited to:
    • Fantastech Sale
    • Black Friday Sale
    • Cyber Monday Sale
    • Green Monday Sale

*Major retailers include: amazon.ca, bestbuy.ca, canadacomputers.com, cdw.ca, costco.ca, crutchfield.ca, dell.ca, directcanada.com, ebgames.ca, futureshop.ca, ncix.com, memoryexpress.com, pcm.com, sears.ca, staples.ca, tigerdirect.ca, and walmart.ca. The term “major retailer” excludes third-party sellers whose products are sold through a major retailer’s online marketplace. For questions, please contact our customer service.

Newegg Subscription Program Terms & Conditions

For Quebec consumers, a French version of this policy is available at link. Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

The Newegg Subscription Program (“Subscription Program”) was designed to take the hassle out of buying those products you use most often. With our Subscription Program, you can order just once and forget about it – products are always there when you need them. We’ll automatically ship those products to you – free and fast – on a schedule that you choose and at discounts below our standard prices. You’ll also enjoy attractive discounts on subscriptions to digital products you may order – we’ll automatically bill you and you’ll always have access to your favorite products.

By registering for the Subscription Program, you will be subject to the following terms and conditions (“Terms”). These Terms are between you and Newegg Canada Inc., including its subsidiaries, affiliates and related entities (“Newegg”), and govern our respective rights and obligations with respect to the Subscription Program. By registering for the Subscription Program and using its associated benefits, you also agree to be bound by Newegg’s Policy & Agreement, Privacy Policy and other policies, conditions, limitations and disclaimers appearing on the Newegg.ca website which are incorporated into these Terms.

Registration

  • To register for the Subscription Program, you must have a registered account with Newegg.ca with a current credit card linked to your account. If you do not already have a Newegg.ca account, you can register for an account and provide your credit card information here.
  • The credit card that you provide at the time of registration will be automatically charged for any recurring subscription payments. You may change the credit card linked to your subscriptions at any time by visiting the Newegg Subscriptionssection of the My Account page on Newegg.ca.
  • After you have successfully completed the registration process, ordered a qualifying product and payment for your purchase is confirmed, your subscription will begin.
  • The Subscription Program is free. There are no extra fees – you only pay for the qualifying products that you purchase and we ship to you.
  • Subscriptions are associated with individual qualifying products. You may only maintain one subscription per qualifying product, but you may maintain multiple subscriptions as long as each subscription is associated with different qualifying products.
  • When you register for the Subscription Program, you will have the choice of three (3) different plan options, depending on the qualifying product you wish to purchase:
    • Regular Subscription
      This subscription is intended for purchases of qualifying “physical” products ordered from Newegg.ca and the Newegg.ca Marketplace and which will be shipped to you, and subscriptions to “digital” products (such as pre-paid wireless phone cards) ordered from Newegg.ca.
    • Month-to-Month Subscription
      This subscription is intended for purchases of digital products only (such as software and warranty service) ordered from Newegg.ca.
    • Commitment Subscription
      This subscription is intended for purchases of digital products only (such as software and warranty service) ordered from Newegg.ca.
  • You may not share any subscription with other people, and by registering for a subscription, you agree that all Subscription Program benefits will only be used by you, as the individual in whose name the linked Newegg.ca account is held.
  • The Subscription Program is intended for use by Newegg.ca customers (end-users) purchasing products for personal use.
  • We may refuse to register you for the Subscription Program if required by law, or if you are in breach of these Terms.

Payment and Recurring Orders

Each Subscription Program option offers different payment and order features:

  • Regular Subscription
    • With a Regular Subscription, the sales price of qualifying products in your recurring subscription orders is not locked, and is subject to change (upwards and/or downwards) over time.
    • With a Regular Subscription, we may offer a Subscription Program discount (which is subject to change upwards and/or downwards over time) on qualifying products from time to time, and discount the sales price of qualifying products (on the day of your order) in your subscription order.
    • When you place your first Regular Subscription order of a qualifying product, we will charge your credit card in an amount equal to the sales price of the qualifying product (on the day of your order), less the Subscription Program discount, if any (on the day of your order), plus applicable tax.
    • Thereafter, your order will recur at the quantity and frequency you specify, and on the delivery dates you specify. For each order shipped, we will automatically charge your credit card in an amount equal to the sales price of the qualifying product (on the day of your order), less the Subscription Program discount, if any (on the day of your order), plus applicable tax, unless you tell us you wish to cancel. A Regular Subscription requires a minimum of two (2) orders – your initial order and one (1) recurring order – before you may cancel (see Cancellation & Termination below).

  • Month-to-Month Subscription
    • With a Month-to-Month Subscription, the sales price of qualifying products in your recurring subscription orders is locked. As long as you maintain an active Month-to-Month Subscription order recurring on a monthly basis, we will always charge your credit card the same amount as your first Month-to-Month Subscription order of that qualifying product.
    • When you place your first Month-to-Month Subscription order of a qualifying product, we will charge your credit card in an amount equal to the sales price of the qualifying product (on the day of your order), plus applicable tax.
    • Thereafter, your order will recur on a monthly basis. For each order shipped, we will automatically charge your credit card in an amount equal to the sales price of the qualifying product in your first Month-to-Month Subscription order, plus applicable tax, unless you tell us you wish to cancel (see Cancellation & Termination below).
  • Commitment Subscription
    • At this time, you may choose 12 month or 24-month Commitment Subscriptions: orders will recur on a monthly basis (for 12 or 24 months, as applicable) and will be automatically charged to your credit card.
    • With a Commitment Subscription, the sales price of qualifying products in your recurring subscription orders is locked. As long as you maintain an active Commitment Subscription order recurring on a monthly basis, we will always charge your credit card the same amount as your first Commitment Subscription order of that qualifying product.
    • When you place your first Commitment Subscription order of a qualifying product, we will charge your credit card in an amount equal to the sales price of the qualifying product (on the day of your order), plus applicable tax.
    • Thereafter, your Commitment Subscription order will recur on a monthly basis. For each order shipped, we will automatically charge your credit card in an amount equal to the sales price of the qualifying product in your first Commitment Subscription order, plus applicable tax, unless you tell us you wish to cancel (see Cancellation & Termination below).
  • YOU UNDERSTAND THAT WITH A REGULAR SUBSCRIPTION, MONTH-TO-MONTH SUBSCRIPTION OR A COMMITMENT SUBSCRIPTION, WE WILL AUTOMATICALLY CHARGE YOUR CREDIT CARD ACCOUNT ON A RECURRING BASIS (EVERY MONTH OR AT A FREQUENCY SET BY YOU, DEPENDING ON YOUR SUBSCRIPTION) FOR THE AMOUNT OF YOUR SUBSCRIPTION, AND FOR THE TERM OF YOUR COMMITMENT (IF APPLICABLE). YOU SPECIFICALLY AUTHORIZE NEWEGG TO CHARGE YOUR CREDIT CARD ACCOUNT FOR THE TOTAL AMOUNT OF YOUR RECURRING SUBSCRIPTION, UNLESS YOU NOTIFY US PRIOR TO THE CHARGE TO YOUR CREDIT CARD THAT YOU WISH TO CANCEL YOUR SUBSCRIPTION.
  • When you register for a subscription and order products, your purchases and recurring subscriptions will be charged to the credit card linked to your Newegg.ca account that you have authorized Newegg to charge for purchases.
  • Subscription Program purchases must be charged to a credit card. We cannot accept payment via debit cards (cards issued by your bank and connected directly to your bank account), PayPal or via any other payment method.
  • If a charge to your credit card account fails at the time of an automatic charge for a subscription purchase, we allow up to five (5) days for you to correct the credit card information on file in your Newegg.ca account before we will terminate your subscription(s) and apply penalties, if applicable (see Cancellation & Termination below).

Cancellation & Termination

  • You may cancel your subscription(s), subject to applicable penalties, if any, by visiting the Newegg Subscriptions section of the My Account page on Newegg.ca, and choose “Cancel.”
    • Regular Subscription Cancellation– A Regular Subscription requires a minimum of two (2) orders – your initial order and one (1) recurring order – before you may cancel your subscription. If you cancel a Regular Subscription for a qualifying product, you may later “re-activate” the subscription at any time by visiting the Newegg Subscriptions section of the My Account page on Newegg.ca, and choose the subscription for the applicable qualifying product and re-activate.
    • Month-to-Month Subscription Cancellation– After you place your first order of a Month-to-Month subscription and we charge your credit card, there is no further commitment and you may cancel your Month-to-Month Subscription at any time thereafter without penalty. If you cancel a Month-to-Month Subscription for a qualifying product, but later wish to “re-activate” the subscription, you must re-register for the subscription in the same manner you registered for the original subscription. However, Newegg reserves the right to refuse to permit you to re-activate previously-canceled subscriptions.
    • Commitment Subscription Cancellation (12 months & 24 Months)– After you place your first order of a subscription and we charge your credit card, you may cancel at any time during the specified free trial period (if any) without penalty (see Free Trials below). If you decide to cancel after the free trial period (if any), or at any time during the term of the Commitment Subscription, an early cancellation fee will be charged to your credit card. The early cancellation fee is fifty percent (50%) of the total commitment amount of your subscription, less the total of monthly commitment amounts already charged to your credit card for the subscription. If you cancel a Commitment Subscription for a qualifying product, but later wish to “re-activate” the subscription, you must re-register for the subscription in the same manner you registered for the original subscription. However, Newegg reserves the right to refuse to permit you to re-activate previously-canceled subscriptions.
  • These Terms are effective until terminated by Newegg, and Newegg may terminate the Subscription Program in its entirety, or these Terms and your subscriptions at any time and without notice.
  • If Newegg, in its sole discretion, determines that you have misused the Subscription Program, engaged in wrongdoing or fraud, misrepresented your eligibility for a subscription, or are otherwise in breach of these Terms, Newegg may terminate your subscription immediately, subject to applicable penalties, if any.
  • In the event of termination, all restrictions imposed on you by these Terms and/or disclaimers and limitations of liability set out in these Terms will survive.

Free Trials

  • Some Month-to-Month and Commitment Subscriptions may be eligible for free trials of varying lengths which will be clearly indicated on the product pages of qualifying products. Free trials allow you to place one or more paid subscription orders during the trial period, and cancel your subscriptions(s) at any time before the expiration of the free trial without further obligation. If you do not cancel before your free trial expires, we will automatically start your recurring subscription and charge your credit card accordingly upon expiration of your free trial.

Qualifying Products

  • Subscription Program benefits apply only to orders of qualifying products, which are clearly designated by the Subscription Program icon visible on the product pages of qualifying products.
  • Subscription Program benefits only apply to orders of qualifying products offered on Newegg.ca, including the Newegg.ca Marketplace section of Newegg.ca. Products offered for sale on other Newegg sites are not eligible for Subscription Program benefits.
  • If your shopping cart at checkout includes qualifying and non-qualifying products, the qualifying and non-qualifying products will be split into separate order numbers. Subscription Program benefits apply to the qualifying products only. Non-qualifying products are subject to Newegg’s standard ordering, pricing and shipping policies.

Order Changes (Regular Subscriptions only)

  • You can change the order quantity and frequency, delivery address and delivery dates of your recurring orders by visiting the Newegg Subscriptions section of the My Account page on Newegg.ca, and choose the subscription for the applicable qualifying product and make the desired changes to the subscription.

Shipping (Regular Subscriptions only)

  • Regular Subscriptions get free expedited ground shipping on qualifying products ordered from Newegg.ca. Qualifying products ordered from the Newegg Marketplace are subject to our standard shipping policies.
  • Delivery time is measured in business days, and all orders are subject to a 1 business day processing time prior to shipping.
  • We do not process or deliver orders on weekends or holidays.
  • Newegg selects the most effective carrier for the shipment and delivery of your order such as Purolator, UPS, and Canada Post.
  • Subscription Program shipping benefits apply to orders shipping to residential addresses within the 10 provinces only. Orders for YT, NT, NU, P.O. Boxes, or international addresses are not eligible for the Subscription Program.
  • The speed of your delivery is dependent on many factors including the location of the delivery, the size or special features of the product being shipped, and carrier issues beyond our control.
  • Newegg does not guarantee that your order will be shipped on time, or that it will be delivered by the estimated delivery date.
  • You can review complete information about Newegg’s shipping methods, options, policies and restrictions here.
  • Certain products because of their size, weight or other special characteristics do not qualify for Subscription Program benefits, and are subject to Newegg’s standard shipping and return rates and policies.

Returns

  • All Subscription Program orders of qualifying products are subject to Newegg’s standard returns policies and restrictions. You can review complete information about Newegg’s standard returns policies and restrictions here.

Other Limitations and Conditions

  • We may update, vary, amend or cancel some or all of these Terms at any time, and each time you visit our website you will be legally bound by our updated or amended Terms.
  • You may not use your subscriptions in any manner, or for any purpose which is unlawful, or in any manner which violates any right of Newegg, or which is prohibited by these Terms.
  • You may not transfer or assign your subscriptions to any other person or entity, and any such assignment will be null and void, and will terminate these Terms and your subscription(s).
  • We may contact you regarding your subscriptions, including issues relating to orders placed by you, charges to your credit card account, and termination and/or re-activation of subscriptions. As a condition of your use of the Subscription Program, you are required to keep the email address on file in your account current so that we may contact you as needed. You may update your email address, other personal details and your credit card account information at any time by visiting the My Account page on Newegg.ca.
  • Newegg is not responsible for the lapse and termination of your subscriptions and associated Subscription Program benefits due to your failure to keep your email address, other personal details and your credit card account information current.
  • The laws and regulations of the state and/or municipality in which you reside may confer you with rights relating to your subscriptions and the Subscription Program which cannot be excluded, restricted or modified by these Terms (“Statutory Rights”). If these Statutory Rights apply to you, some of these Terms may be excluded.
  • If any provision contained in these Terms is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions in these Terms, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable.
  • Our failure to enforce your compliance with any provision of these Terms shall not affect in any way our right to require such compliance at any time thereafter. Any waiver by Newegg of your breach of any provision in these Terms shall not be taken or held to be a continuing waiver of that provision unless such waiver is made in writing.

Limitation of Liability

CONSUMER PROTECTION LAWS IN QUEBEC PROHIBIT ANY STIPULATION THAT WOULD RELIEVE A MERCHANT FROM THE CONSEQUENCES OF HIS OR HER OWN ACTION. IF YOU ARE A QUEBEC CONSUMER, TO THE EXTENT PROHIBITED UNDER QUEBEC LAW, THIS SECTION DOES NOT APPLY TO YOU TO THE EXTENT THAT IT WOULD RELIEVE THE COMPANY OR ITS REPRESENTATIVE(S) OF LIABILITY FOR ANY ACTION OF THE COMPANY.

IN NO EVENT SHALL NEWEGG BE LIABLE TO YOU OR TO ANY THIRD-PARTY CLAIMING THROUGH OR UNDER YOU, FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING ANY LOST PROFITS ARISING FROM OR RELATING TO THE SUBSCRIPTION PROGRAM AND THESE TERMS. IN ALL CIRCUMSTANCES, NEWEGG’S MAXIMUM LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID FOR THE PURCHASE OF A PRODUCT VIA THE SUBSCRIPTION PROGRAM. NEWEGG SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE SUBSCRIPTION PROGRAM WHICH EXCEEDS THIS LIABILITY LIMIT. NEWEGG SHALL NOT BE LIABLE FOR THIRD-PARTY CLAIMS FOR DAMAGES FOR DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, OR EXEMPLARY DAMAGES, WHETHER OR NOT NEWEGG HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Terms and Conditions for Newegg Gift Cards, Newegg Promotional Credits, and Newegg Customer Care Credits

For Quebec consumers, a French version of this policy is available at link. Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

These terms and conditions (these “Terms”) apply to Newegg Gift Cards, whether in the form of a virtual e-card or an actual physical card, which are issued by Newegg to customers in exchange for monetary consideration (“Gift Cards”), Newegg Store Credit Gift Cards, which are issued by Newegg to customers in exchange for returned merchandise (“Store Credit Gift Cards”), Newegg Promotional Gift Cards, which are issued by Newegg to customers as part of a promotion (“Promotional Gift Cards”), and Newegg Customer Care Gift Cards, which are issued by Newegg to customers as a courtesy, for any reason, in its sole discretion (“Customer Care Gift Cards”). Gift Cards, Store Credit Gift Cards, Promotional Gift Cards, and Customer Care Gift Cards may be referred to herein individually as “Newegg Card” or collectively as “Newegg Cards”.

General Terms

These are Newegg’s General Terms that apply to all Newegg Cards.

  • Newegg Cards are not credit cards or debit cards.
  • Newegg Cards are not returnable and not redeemable for cash except as otherwise provided by law.
  • Newegg Cards cannot be used toward the purchase of any Gift Card or third-party gift card.
  • Newegg will not assess a service fee or dormancy fee with respect to Newegg Cards.
  • Newegg Cards may not be resold, and Newegg reserves the right to void any Newegg Cards it believes have been resold.
  • Additional credit cannot be added to Newegg Cards after they have been issued by Newegg.
  • No portion of the balance of any Newegg Card can be transferred to any other Newegg Card.
  • Newegg Cards can be redeemed only through the Newegg.ca website (the “Site”) and may only be used towards the purchase of eligible products or services offered for sale in the country for which the Newegg Cards are issued. Eligible goods and services are subject in our sole discretion, at any time, for any reason, without notice. To redeem your Newegg Cards, you must enter your Newegg Card ID and security code in the “Redeem Newegg gift cards” area on the billing info page.
  • If you use your Newegg Card to make a purchase on the Site and your purchase does not exhaust the credit balance on your Newegg Card, then you may use the remaining balance for future purchases, subject to the restrictions set forth herein. If you use your Newegg Card to make a purchase on the Site which exceeds the credit balance on your Newegg Card, you will have to use another payment method to pay for the remainder of your purchase.
  • Holders of Newegg Cards can obtain balance and other information at any time by following this link: https://secure.newegg.ca/shop/gcBalance and entering Newegg Card ID number and security code, or by calling Newegg Customer Service at (800) 390-1119 during normal business hours.
  • Risk of loss and title for Newegg Cards pass to the customer upon delivery to the customer, designated recipient, or Newegg’s delivery to the carrier, whichever applies. You are responsible for safeguarding your Newegg Cards. Newegg is not responsible if any Newegg Card is lost, stolen, destroyed, or used without your permission. Newegg is not responsible for any unlawful or fraudulent conduct by any third-party associated with any Newegg Cards.
  • Newegg reserves the right to void any Newegg Card, without notice, and without a refund, and/or to suspend or terminate any Newegg customer accounts, and/or cancel any orders if we suspect that any Newegg Card is obtained or used fraudulently, unlawfully, or otherwise in violation of these Terms.
  • Your use of Newegg Cards must comply with Newegg’s Terms and Conditions and any applicable laws, rules or regulations. In addition, you agree to defend and indemnify Newegg from and against any claims, expenses or liabilities made against or incurred by Newegg in connection with your use of Newegg Cards or violation of any of these Terms.
  • Except to the extent of any express conflict with these Terms, Newegg’s Terms and Conditions and Privacy Policy apply to Newegg Cards. All provisions of these Terms can and will be enforced except where prohibited by law.
  • Refunds for purchases made using Newegg Cards are subject to the Canada Return Policy.

Additional Terms and Conditions

Newegg Gift Cards

Newegg Gift Cards do not include “Newegg Store Credit Gift Cards”, “Newegg Promotional Gift Cards” or “Newegg Customer Care Gift Cards”.

Gift Cards can be purchased from Newegg for dollar denominations ranging from ten dollars and zero cents (CAD$10.00) to two thousand five hundred dollars and zero cents (CAD$2,500.00). Depending on your location, the following forms of payment may be accepted for purchases of Gift Cards: Visa, MasterCard, and American Express.

NEWEGG GIFT CARDS DO NOT EXPIRE.

Newegg Store Credit Gift Cards

Newegg Gift Cards do not include “Newegg Gift Cards”, “Newegg Promotional Gift Cards” or “Newegg Customer Care Gift Cards”.

NEWEGG STORE CREDIT GIFT CARDS DO NOT EXPIRE.

Newegg Promotional Gift Cards

Newegg Promotional Gift Cards do not include “Newegg Gift Cards”, “Newegg Store Credit Gift Cards”, or “Newegg Customer Care Gift Cards”.

If your purchase qualifies for a Promotional Gift Card, then Newegg will issue you the Promotional Gift Card approximately four (4) days after you are invoiced for your qualifying purchase.

If you receive a Promotional Gift Card in connection with your purchase of any item and/or service, your Promotional Gift Card will be voided if you subsequently return that item and/or service to Newegg for a refund.

Newegg reserves the right to block the Newegg customer account of any customer who repeatedly seeks to return an item (for which a Promotional Gift Card was issued when the item was purchased) for a refund after first using that Promotional Gift Card toward the purchase of a different item.

A NEWEGG PROMOTIONAL GIFT CARD EXPIRES ONE (1) YEAR AFTER IT IS ISSUED, UNLESS OTHERWISE SPECIFIED.

Newegg Customer Care Gift Cards

Newegg Customer Care Gift Cards do not include “Newegg Gift Cards”, “Newegg Store Credit Gift Cards”, or “Newegg Promotional Gift Cards”.

If you receive a Customer Care Gift Cards in connection with your purchase of an item and/or service, your Customer Care Gift Card will be voided if you subsequently return that item or service to Newegg for a refund.

A NEWEGG CUSTOMER CARE GIFT CARD EXPIRES ONE (1) YEAR AFTER IT IS ISSUED, UNLESS OTHERWISE SPECIFIED.

Promotions Policy

For Quebec consumers, a French version of this policy is available at link . Pour les consommateurs résidents au Québec, la version française de cette politique est disponible à link.

Promotional offerings, Deals, Promo Codes, Rebates, Gifts, Combo Specials, Bundle Specials, Discounts, and etc. (collectively, “Promotions”)  are subject to change without notice.  In addition, Newegg reserves the right to modify or cancel Promotions, Deals, Promo Codes, Rebates, Gifts, Combo Specials, Bundle Specials, Discounts, and etc. at any time, for any reason, and without notice, but will honor orders already placed.

Please see below for information concerning each of the Promotions.

Promo Codes

Newegg will sometimes furnish an alphanumeric code that can be used for promotions on the Site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Marketplace: Promo Codes are not currently available for Marketplace Items.

Rebates

Some products may come with a rebate offer such as a mail-in rebate or a Rebate Gift Card in the form of a Prepaid Debit Card. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Gifts

Newegg offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item’s Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Specials

Combo Specials are offered by Newegg as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as “free” in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to Newegg shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

Updated on March 30, 2022
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